Africa Executive Assistants and Office Admins Conference

COURSE OVERVIEW

This comprehensive program, you will participate in a significant learning experience with others who share the same responsibilities and face the same challenges. Today’s executive or administrative assistant must be a strategist, a coach, a diplomat and a politician! You will substantially improve your ability to influence others, manage relationships and resolve team conflicts using emotionally intelligent approaches. You will also learn how to control yourself better – your time and your reactions to events outside of your control. By developing the new organizational skills, you will get the best results in the least amount of time, juggle priorities and adjust to shifting demands with grace and clarity, thereby increasing harmony and a sense of accomplishment. In short, you will learn to manage people, resources, and self!

COURSE MODULES

• Network with like-minded peers
• Managing Self/ Influence
• knowledge on best trends in the personal executive/administrators industry
• Effective interpersonal communication strategies in the organization.
• Assess and develop interpersonal skills
• Time management and its principles
• Problems solving and decision-making.
• Crisis and Stress management.
• digital skills for the modern corporate world
• techniques of Total Quality Management (TQM) improvement.
• Evolve strong corporate ethics to build lasting relation with stakeholders
• Emotional Intelligence
• Workplace
• Protocol and business etiquette
• Stepping up to leadership
• File management and Report Writting.Managing Self/ Influence
• knowledge on best trends in the personal executive/administrators industry
• Effective interpersonal communication strategies in the organization.
• Assess and develop interpersonal skills
• Time management and its principles
• Problems solving and decision-making.
• Crisis and Stress management.
• digital skills for the modern corporate world
• techniques of Total Quality Management (TQM) improvement.
• Evolve strong corporate ethics to build lasting relation with stakeholders
• Emotional Intelligence
• Workplace
• Protocol and business etiquette
• Stepping up to leadership
• File management and Report Writting.