Course Benefits:

This Course will Arm Delegates with skills on how to:

1. Know their own style and how it impacts on others Create a Personal Skill-Set that will set them apart Apply their Emotional Intelligence

2. Communicate elegantly and effectively.

3. Build a motivated and inspired team of people Develop a plan to create ongoing success Manage their own boss more effectively Motivate and inspire employees.

4. Coach and develop staff effectively.

5. Resolve conflicts quickly.

6. Build and lead high performing teams.

7. Gain enthusiastic cooperation.

8. Resolve performance issues quickly and effectively Delegate tasks with confidence

9. Organize your time and workload

Course Outline:

Day 1

Introduction & Objectives

What Makes An Effective Manager?

Here we look at the difference between management and leadership. What are the key duties of a manager? What makes an outstanding manager? Management best practices pre and post COVID.

Exploring Your Managerial Style/Potential

Take a managerial assessment to find out your current managerial style and how to use this back at the workplace, management styles team game, find out what your style means to your team and how to develop your managerial skills further

Coaching & Feedback Skills

Learn how to coach and give feedback to your staff members to help their personal and professional development. Learn different models of coaching and how to give positive and constructive feedback to apply these to fit the situation. i.e. formal coaching sessions, on the job coaching, reviews etc


Communication & Influencing Skills.

Learn how to be a master communicator and how to get your point across in a clear, concise and positive manner. Learn how to build rapport, the importance of non-verbal communication and how to influence others to see your point of view so that you sell your idea effectively. Learn how to communicate effectively in a remote environment if this is applicable to you.

Managing Conflict

Learn how to manage conflict on a one on one basis as well as managing conflict between members of your team. Learn communication and process techniques to be able to handle any conflict situation that may arise.

Day 2

Delegation Skills

Learn why delegating is important and decide which of the seven levels of delegation is right for your team members.

Managing Performance

Learn how to set goals, objectives and put development plans together with your staff. Learn how to review performance and how to manage under-performers. Learn how to deal with difficult people in an effective manner.


Building High Performance Teams

Building highly effective and performing teams is an essential objective in your role. Learn how to gel all of the members in your team to work together and to exceed all targets that I asked of you.

Time Management

Managing your time and juggling workloads is a difficult task. Learn how to prioritise your work and know how to manage conflicting priorities. Gain an appreciation of the difference between “importance” and “priority” and how to effectively delegate your work.

Day 3.

Motivation Skills & Understanding Others

Learn what makes people tick and what gets them out of bed in a morning and how to use this to your advantage. Learn how to elicit your staff’s motivations, values and beliefs and how to tailor your

communications with them to motivate them to do an outstanding job in all that they do.

Leadership Beyond COVID-19

How has management and leadership changed from the last decade to present day? What skills do managers and leaders require to be the best now and in the future? How do you stack up against these key

skills? How COVID has changed the leadership landscape and what you need to do to be successful.


Leading The Vision & The Strategy

By revisiting your own company vision and strategy, what can you do to encourage your people to follow the vision and strategy more coherently and passionately?

Leading In The Digital Age

With the 21st century bringing about the digital revolution, managers and leaders need to be wellversed

in the key qualities required to manage and lead in this digital age.

What are the essential leadership skills and how to measure up against them ?

Leading & Managing Remote Teams

With more and more employees securing flebixble and agile working requests and many organizations

expanding into global regions through the digital age, modern-day managers and leaders will need to be effective at managing and leading digital, remote and global teams. Learn how to connect and engage with

remote teams of all sizes and structures.

Day 4

Advanced Communication, Persuasion & Influencing Skills

Learn how to be a master communicator! Learn why it’s not enough to just put your message across…

it’s just as important to understand the other person’s point of view. The advanced manager has the skills

and techniques to influence and persuade elegantly and with passion! You’ll understand what makes

others tick, how they process information, what their motivations and preferences are and then, armed

with this knowledge, you’ll know how to get the best out of them.

Improving Your Emotional Intelligence.

A key skill that’s needed by today’s manager, and one that’s vastly under-rated! Take a test to see how you measure up in the emotional intelligence stakes. Analyse why this is such an important skill to develop for the advanced manager.


Building Resilience

With so many employees experiencing a more intensive workload, with higher expectations and less time and resources to achieve these expectations, managers and team members alike are looking for ways to more effectively manage the stress and pressures they face in their roles. Learn how you can build and develop your own resilience skills, and how you can support others in developing resilience too.

Role Modelling As A Manager.

The example you set as a manager can have a profound effect on the morale, motivation and engagement of your team. How can you can role model success for your team and your organisation?

Day 5

Brief History of Leadership and its Theories & Risk Managment process




Training course will utilize a variety of proven learning techniques to ensure maximum understanding, comprehension and retention of the information presented. This training course is an interactive mixture of lecture, discussion, activities and practice on several management skills. It provides definitions, examples, discussion and activities designed to promote skill building with     interaction   and   discussion     among the participants.

Spreadsheet applications enable learners to manipulate and produce precise information and conduct crucial data analysis.  This course has been specifically designed to provide learners with the skills to exploit the full potential of the spreadsheet application.

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