COURSE OVERVIEW
This Masterclass Administration and Office Management course will provide you with all the necessary skills required for a modern specialist, and you will get an accredited certification upon completion, which will help you with further professional development. Throughout the course, you will cover the most pressing topics you need to master, such as how to set up well-coordinated internal operations, improve your communication and organizational skills, level up your time and stress control, and deal with internal and external customers. The course in office management and administration is highly practice-oriented, and participants will spend the majority of the training sessions in practicing exercises and techniques, role-playing, and engaging in active discussions.
COURSE MODULES
- Role of office Managers
- Communication skills
- Effective interpersonal Communication
- Written Communication
- Protocol and Business Etiquette
- Dealing with visitors and improving customer service
- Office work and file management
- Effective time and stress management
- Boosting productivity
- Organizational skills
- Bookkeeping
- Confidentiality Guidelines
- Going the Extra mile
- Leaders skills